Privacy Policy
Privacy Policy
Last updated: 3 September 2026. Predflow Intelligence Pvt Ltd ("Predflow", "we", "us", or "our") operates the website at predflow.ai and provides managed AI agent services. This Privacy Policy explains what data we collect through this website, why we collect it, how we use it, and the rights you have over it. By using this website, you agree to the terms set out here. This policy covers this website and the sales and marketing activities connected to it. It does not cover the data our agents process inside a client's own systems during a paid engagement. That data stays under the client's control and is governed by the agreement signed for that engagement.
Information We Collect
We tell you why we need any personal information at the point we ask for it. We collect contact details you give us directly, such as your name, work email, phone number, and company name. We collect anything you send when you book a call, fill in a form, or email us, including the content of those messages and any attachments. We also collect usage data automatically when you browse, such as your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on pages, and referring or exit pages. You can choose not to share information that is not required, and core browsing still works if you do.
We tell you why we need any personal information at the point we ask for it. We collect contact details you give us directly, such as your name, work email, phone number, and company name. We collect anything you send when you book a call, fill in a form, or email us, including the content of those messages and any attachments. We also collect usage data automatically when you browse, such as your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on pages, and referring or exit pages. You can choose not to share information that is not required, and core browsing still works if you do.
How We Use Your Information
We use the information we collect to run and maintain the website, respond to your enquiries and provide support, and understand how visitors use the site so we can improve it. We also use it to detect and prevent fraud or misuse and to meet our legal obligations. Where we send you updates or marketing, we do so only where you have asked for it or would reasonably expect it, and every marketing email includes a way to opt out.
We use the information we collect to run and maintain the website, respond to your enquiries and provide support, and understand how visitors use the site so we can improve it. We also use it to detect and prevent fraud or misuse and to meet our legal obligations. Where we send you updates or marketing, we do so only where you have asked for it or would reasonably expect it, and every marketing email includes a way to opt out.
Cookies, Log Files and Tracking
We use cookies and similar technologies to keep the site working, remember your preferences, and measure how the site is used. These include essential cookies that let the site function, preference cookies that remember your settings, and analytics cookies that show us how the site is used. You can control or block cookies through your browser settings or our cookie banner, though some parts of the site may not work if you block essential cookies. Like most websites, we also keep log files that record data such as your IP address, browser type, internet service provider, and the date and time of your visit. We use this to analyse trends and administer the site, and it is not tied to information that identifies you personally.
We use cookies and similar technologies to keep the site working, remember your preferences, and measure how the site is used. These include essential cookies that let the site function, preference cookies that remember your settings, and analytics cookies that show us how the site is used. You can control or block cookies through your browser settings or our cookie banner, though some parts of the site may not work if you block essential cookies. Like most websites, we also keep log files that record data such as your IP address, browser type, internet service provider, and the date and time of your visit. We use this to analyse trends and administer the site, and it is not tied to information that identifies you personally.
Data Retention
We keep personal data only as long as we need it for the purpose we collected it, or as long as the law requires. Data tied to a contract is kept until the contract is complete and for any period the law then requires. Usage data is generally kept for a shorter time. Once a retention period ends, we delete the data.
We keep personal data only as long as we need it for the purpose we collected it, or as long as the law requires. Data tied to a contract is kept until the contract is complete and for any period the law then requires. Usage data is generally kept for a shorter time. Once a retention period ends, we delete the data.
Data Security
We use reasonable technical and organisational measures to protect your personal data and to limit who can access it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.
We use reasonable technical and organisational measures to protect your personal data and to limit who can access it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.
Your Rights
If you are in India
You can ask us to access, correct, or delete the personal data we hold about you, and you can withdraw consent you have given. Under the Digital Personal Data Protection Act, 2023 you can also nominate another person to exercise these rights for you and raise a grievance with us about how we handle your data. To exercise any right, email us at contact@predflow.ai, and we may ask you to confirm your identity first.
You can ask us to access, correct, or delete the personal data we hold about you, and you can withdraw consent you have given. Under the Digital Personal Data Protection Act, 2023 you can also nominate another person to exercise these rights for you and raise a grievance with us about how we handle your data. To exercise any right, email us at contact@predflow.ai, and we may ask you to confirm your identity first.
If you are in the EEA or UK
Under the GDPR you have the rights to access, rectification, erasure, restriction, objection, and data portability, along with the right to withdraw consent and to complain to your data protection authority.
Under the GDPR you have the rights to access, rectification, erasure, restriction, objection, and data portability, along with the right to withdraw consent and to complain to your data protection authority.
If you are in California
Under the CCPA you can ask us to disclose the categories and specific pieces of personal data we hold about you and ask us to delete it. If we had sold personal data you could ask us to stop. We do not sell your personal data.
Under the CCPA you can ask us to disclose the categories and specific pieces of personal data we hold about you and ask us to delete it. If we had sold personal data you could ask us to stop. We do not sell your personal data.
Legal Basis for Processing
Where the GDPR applies, we process personal data on one or more of these bases: your consent; the need to perform a contract with you or take steps you asked for before a contract; the need to meet a legal obligation; and our legitimate interests, unless your rights override them. We will explain the basis for any specific activity if you ask.
Where the GDPR applies, we process personal data on one or more of these bases: your consent; the need to perform a contract with you or take steps you asked for before a contract; the need to meet a legal obligation; and our legitimate interests, unless your rights override them. We will explain the basis for any specific activity if you ask.
International Data Transfers
We are based in India. Depending on where you are, handling your enquiry may involve moving your data across borders, including to service providers located outside your country. When we do this, we apply the safeguards required by law to keep your data protected. You can ask us for more detail about these transfers.
We are based in India. Depending on where you are, handling your enquiry may involve moving your data across borders, including to service providers located outside your country. When we do this, we apply the safeguards required by law to keep your data protected. You can ask us for more detail about these transfers.
Client Data During Service Delivery
When we build and run agents for a client, those agents operate inside the client's own systems, on credentials the client controls. The client remains the controller of that data. What we may access, how we process it, and how long we keep it is set by the service agreement and any data processing addendum signed for that engagement, not by this website policy.
When we build and run agents for a client, those agents operate inside the client's own systems, on credentials the client controls. The client remains the controller of that data. What we may access, how we process it, and how long we keep it is set by the service agreement and any data processing addendum signed for that engagement, not by this website policy.
Analytics and Third-Party Services
We use third-party services to run and measure this website. These providers process data on our behalf and only for the purposes we set, and each handles your data under its own privacy policy.
We use third-party services to run and measure this website. These providers process data on our behalf and only for the purposes we set, and each handles your data under its own privacy policy.
Analytics
We use Google Analytics to understand how visitors use the site. Google Analytics sets cookies and collects usage data such as your IP address and the pages you view. You can opt out using Google's browser add-on at https://tools.google.com/dlpage/gaoptout.
We use Google Analytics to understand how visitors use the site. Google Analytics sets cookies and collects usage data such as your IP address and the pages you view. You can opt out using Google's browser add-on at https://tools.google.com/dlpage/gaoptout.
Communication and scheduling
We use tools for email and for scheduling calls with you. These providers process your contact details only to help us arrange and hold those conversations.
We use tools for email and for scheduling calls with you. These providers process your contact details only to help us arrange and hold those conversations.
How providers handle your data
Each provider may use your data only to perform its task for us, and not for its own purposes. We do not take card payments through this website.
Each provider may use your data only to perform its task for us, and not for its own purposes. We do not take card payments through this website.
Children
Our website and services are meant for businesses and are not directed at children. We do not knowingly collect personal data from children. Under India's Digital Personal Data Protection Act, a child is anyone under the age of 18. If you believe a child has given us personal data, contact us and we will remove it.
Our website and services are meant for businesses and are not directed at children. We do not knowingly collect personal data from children. Under India's Digital Personal Data Protection Act, a child is anyone under the age of 18. If you believe a child has given us personal data, contact us and we will remove it.
Links to Other Sites
Our website may link to sites we do not operate. We are not responsible for their content or privacy practices. Please read the privacy policy of any site you visit.
Our website may link to sites we do not operate. We are not responsible for their content or privacy practices. Please read the privacy policy of any site you visit.
Changes to This Policy
We may update this policy from time to time. We will post the new version on this page with a new revision date, and where the law requires it, we will ask for fresh consent. Please check this page from time to time.
We may update this policy from time to time. We will post the new version on this page with a new revision date, and where the law requires it, we will ask for fresh consent. Please check this page from time to time.
Contact Us
If you have any question or request about this policy or your personal data, contact us. Predflow Intelligence Pvt Ltd, 502, Synergy Business Park, Sahakar Wadi, Vishweshwar Road, Goregaon East, Mumbai 400063, Maharashtra, India. Email: contact@predflow.ai
If you have any question or request about this policy or your personal data, contact us. Predflow Intelligence Pvt Ltd, 502, Synergy Business Park, Sahakar Wadi, Vishweshwar Road, Goregaon East, Mumbai 400063, Maharashtra, India. Email: contact@predflow.ai
FAQ
Frequently asked questions
What exactly is an AI agent
An AI agent is an autonomous system designed to handle specific business tasks end-to-end. Unlike simple chatbots, AI agents can reason, take actions, integrate with tools, and follow defined workflows.